Refund Policy

RETURN, REPLACEMENT AND REFUND POLICY
Updated October 3, 2026

Hearthvern offers replacement support for items that arrive damaged, defective or incorrect. We do not offer voluntary returns or refunds for a change of mind, including unopened items. This policy applies to new orders placed on or after October 3, 2026; it does not remove commitments made for earlier orders.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order when it arrives. Contact support@hearthvern.com with your order number, a description of the issue and clear photographs so we can assess the problem. Opening the package for inspection does not disqualify an otherwise valid claim. If the issue is confirmed, we will arrange a replacement at no additional cost.

Do not send an item back without contacting us first. We will explain any next steps directly; no return address is provided on this page.

CANCELLATIONS
Contact us promptly if you need to cancel or change an order. Changes cannot be guaranteed once processing or shipping has begun.

YOUR LEGAL RIGHTS
This voluntary replacement policy does not limit statutory warranties, cancellation rights or other mandatory consumer protections. Where applicable law requires a repair, refund or another remedy, those rights remain available. Any refund required by law will be handled in accordance with those requirements.

CONTACT
support@hearthvern.com
Contact page: https://hearthvern.com/pages/contact