FAQ

How do I choose a product or variant?
Review the product details, dimensions and available options, then choose the variant before adding it to your cart. Contact us before ordering if a specification is unclear.

How can I contact Hearthvern?
Use the Contact Us page in our Helpcenter or footer. For an existing order, include your order number and the email used at checkout.

How do I track an order?
Use Track Your Order in our navigation. Tracking information is provided when available. Orders containing several items may arrive in separate shipments.

Where can I check shipping and returns?
Read the Shipping Policy and Refund Policy linked in our footer before ordering. Return eligibility, conditions and instructions are set out in the Refund Policy; contact us before sending an item back.

What if an item arrives damaged or incorrect?
Contact us with your order number, a description of the problem and clear photographs so we can review the issue.